“After meeting up with four IDs, we were determined to go with Palmwood after we met Ben. Since the initial stage, Ben was never persistent in swaying our decision-making. With a relaxed and calm setting, he was accommodating and was also willing to revise the quotes a few times based on the changes we asked for at the last minute. Based on his expertise, Ben also gave sound advice in terms of design perspective and the feasibility in executing the renovation works. Throughout the renovation process, he was responsible and took charge of the entire project diligently. We did not have to check on the works so often as we knew Ben would handle everything smoothly. And most importantly, we were more than satisfied with the end result of our dream home. We were lucky to have met Ben. So, here’s a big THANK YOU to you and team, Ben!”

“We often hear about horror stories about fly by night contractors/designers who will avoid calls and miss deadlines. With Palmwood, I have no such issues. The servicing team is extremely responsive. Even when they miss my calls, they will reply with a SMS and call me back. The carpenters are professional and resourceful as well! Some unforeseen issues occurred on-site and they are able to come up with creative solutions that did not compromise on the quality. I believe the responsiveness of a company is the most important. Be it meeting milestones in the timeline or even as simple as replying a call. A renovation schedule is often very hectic. If any party misses any important milestones, the whole project will be delayed. One thing I look out for is always the team in the firm. In my case, the head carpenter has been with the firm for more than 10 years. This speaks volume of the company’s philosophy and dedication when the staff retention is high.”